If you’ve worked in any corporation, then you might be familiar with this madness.
Some guy at the ‘top’ of the company, some exec reads a book about culture and synergy and he gets pumped up on a high. In fact, he starts changing things left and right. Then he gets a bug up his pant leg and he looks at the company structure.
Does he want to change the structure of the company? No, that would be hard. What he wants to do is what I’ve seen so much of at so many companies I’ve worked for – changing position titles.
Instead of calling it Customer Service, now it’s called Customer Success. Or we’re calling it Customer Triumph.
It’s like someone in the company has the job to find a thesaurus and then figure out a different, better seeming word for service, or management or whatever they’re renaming.
What’s sadly funny is when customers have to interact with this re-naming of common job titles.
Customer: “I want to talk to customer service please.”
You: “Sorry, we don’t have a customer service department anymore”
CLICK – the customer hangs up.
You: “We’re calling it customer success now. And it’s the best thing since sliced bread!”
It seems like a great idea to rename positions and it might make everyone feel really good about themselves, but in practice it ends up just confusing people.
Back when I was doing social work, helping troubled youth who’d been kicked out on the street or who had gone through hell and back, I used to participate in the office lottery. Becky or Barbara or whatever the heck her name was, would load up on funds from around the office, and then she’d go drop $30 in lottery tickets for the whole office.
My first week at the job i was so excited with this activity. Yippie, I thought. My chances of winning were huge. Or so I though. About 3 years later I quit working there and I started working as a head hunter.
But I’ll never forget the money wasted on all that office hysteria and how I’ll never do it again for a few reasons.
The first reason is because now whenever I read news like this, 16 office workers win $58 million dollars and now they have to figure out where to cash a big check. Every time I read these stories about super big winnings, I get a little depressed to say the least.
For those people, they have a ‘way out’ of office life. Escape from the cubicle view and probably a comfy rest of their life sipping fruity drinks on some beach somewhere.
It urks me because I still hold out hope that it’s a potential option for getting out of the cubicle. When in reality, offices all over the world are probably dropping group funds on tickets each week. The odds of winning are slim to none. In fact, I used to know a guy who could afford to spend $50 each week on tickets and the most he’s ever won is $100. But he holds out hope that he’ll win – otherwise he wouldn’t even try.
So here’s my life-hack, if you can call it that for every office worker who wants to get out of their cubicle. Stop wasting your $5 a week or $50 a month or whatever you’re spending on these dang tickets. It’s a crap shoot.
If you really want to get out of the cubicle, upgrade your skills. Spend that $50 learning a new skill-set. Put it into practice. Gain some competency and get your butt out of the office.